Workplace Advantage

Needing additional office space in downtown Bellevue to accommodate the company’s growth, Microsoft turned to NBBJ for a workplace that would increase density and collaboration.

The Lincoln Square building expansion was the first to employ WPA 2.0, Microsoft’s Workplace Advantage design guidelines, which allocates space to employees based on mobility. This results in a higher amount of unassigned workspaces and collaborative areas, and reduces overall square footage.

NBBJ’s change management role on the project was to advise on the organizational, structural, process, and behavioral changes needed to adapt to this new type of workspace. The project team conducted additional interviews to identify processes and behavior not discovered during planning, then produced informational posters, Day-1 booklets, and a Change Manual.

NBBJ also facilitated the change management effort for Building 4 — Microsoft’s Research, Experiment & Design (RED) Division. The unique change management challenge was the co-location of different teams into the same building. The tenants included a planning group, a design/research group, and a labs group which covered a wide range of behaviors and business needs. The division was also restructuring and growing, which presented an added layer of complexity to the planning and use of the space.