Health Meets Hospitality

The Dubai Mall Medical Centre, the largest patient-centered, premium outpatient center in the Middle East, is pioneering a healthcare business model focused on hospitality.

As a one-stop integrated healthcare destination, it offers a complete range of medical specialties and healthcare services. Furthermore, by emphasizing personalization, attention to detail and exceptional service, it is transforming expectations for healthcare delivery in the Middle East and around the world.

Guests are welcomed beside the valet parking entrance, where they are met by a dedicated concierge who personally oversees the entire patient experience, from arrival to departure. The reception environment is characterized by ambient lighting and floor-to-ceiling draperies, inspired by traditional Middle Eastern veils, that define individual waiting areas and provide privacy to waiting guests. The soft lighting, neutral material palette and careful details extend to the exam rooms as well, creating a calm atmosphere of respite that enhances the sense of healthcare hospitality.

Complete Sensory Experience

As part of its emphasis on hospitality and holistic care, the Dubai Mall Medical Centre environment is designed to appeal to all five senses:

Awards and Publications


AIA Columbus, Honor Award
AIA Ohio, Merit Award
Contract, Interior Award, Healthcare
Hospital Build Awards, Highly Commended for Best Physical Environment
IIDA, Interior Design Competition Winner
Interior Design, Best of Year Award Winner, Healthcare


Interior Design, “Healing Property,” May 2010
World Architecture News, “Senses working overtime,” May 7, 2010
Middle East Interiors, “Retail therapy,” August 2010
Contract, “2011 Interiors Awards: Healthcare,” January/February 2011