Project
Normalcy at Journey’s End
Bayt Abdullah Children’s Hospice
Sulaibikhat, Kuwait
Health Meets Hospitality
The business model of the Dubai Mall Medical Centre emphasizes characteristics of hospitality: personalization, attention to detail and exceptional service.
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This emphasis on hospitality is transforming expectations for healthcare delivery not only in the Middle East, but also internationally.
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Guests are welcomed at registration desks beside the valet parking entrance. From there, a dedicated concierge personally oversees each patient’s service experience, from arrival to departure.
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Ethereal, floor-to-ceiling draperies evoke traditional Middle Eastern veils and flowing water and, more importantly, screen guests for privacy.
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Varying levels of privacy are achieved through furniture layouts, sheer layering, and the different spatial dimensions of each waiting area.
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Corridors use dim ambient lighting levels and refined materials, extending the simple and elegant timeless aesthetic of the reception and waiting areas.
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The materials palette is comprised of a limited range of neutral colors; accent colors highlight only those surfaces key to aiding the navigation of escorted guests.
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The exam room is a place of respite that features neutral colors, soft lighting, a privacy curtain, rounded corners and edges, and a discreet consultation area.
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Medical equipment and accessories are concealed behind custom prefabricated inset casework.
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The Dubai Mall Medical Centre, the largest patient-centered, premium outpatient center in the Middle East, is pioneering a healthcare business model focused on hospitality.
As a one-stop integrated healthcare destination, it offers a complete range of medical specialties and healthcare services. Furthermore, by emphasizing personalization, attention to detail and exceptional service, it is transforming expectations for healthcare delivery in the Middle East and around the world.
Guests are welcomed beside the valet parking entrance, where they are met by a dedicated concierge who personally oversees the entire patient experience, from arrival to departure. The reception environment is characterized by ambient lighting and floor-to-ceiling draperies, inspired by traditional Middle Eastern veils, that define individual waiting areas and provide privacy to waiting guests. The soft lighting, neutral material palette and careful details extend to the exam rooms as well, creating a calm atmosphere of respite that enhances the sense of healthcare hospitality.
Complete Sensory Experience
As part of its emphasis on hospitality and holistic care, the Dubai Mall Medical Centre environment is designed to appeal to all five senses:
Awards and Publications
Awards
AIA Columbus, Honor Award
AIA Ohio, Merit Award
Contract, Interior Award, Healthcare
Hospital Build Awards, Highly Commended for Best Physical Environment
IIDA, Interior Design Competition Winner
Interior Design, Best of Year Award Winner, Healthcare
Publications
Interior Design, “Healing Property,” May 2010
World Architecture News, “Senses working overtime,” May 7, 2010
Middle East Interiors, “Retail therapy,” August 2010
Contract, “2011 Interiors Awards: Healthcare,” January/February 2011
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